Tuesday, 28 July 2009

Ring ring...

Me: Hello
Caller: Mr Tan, I'm calling from 3 mobile. I understand you have reported your sim card and modem missing..
Me: Err.... (my sister is using it and she reported it), yes.
Caller: We can replace your sim card for free and your modem at £19.99 if you wish.
Me: Yea why not... can I get the modem at a discount?
Caller: let me check with my manager... (went for a while)... Mr Tan, we would certainly be able to give you a discount on the modem as well. What is most important is we get you back online. We can probably knock off another £10.
Me: (thinking to myself: stupid Ruth but ah, lets get this sorted out since I'm on the phone with them now) ok thanks please get it done.
Caller: Let me transfer you to the relevant department.

Transferring - wait 5 minutes

Caller: (Indian accent) Hello, customer services.
Me: I was transferred to you to get my replacement sim card and modem at a discount.
Caller: Name?
Me: Mark Tan
Caller: Huh?
Me: Mark Tan - T for Tango, A for Alpha, N for November.
Caller: Date of birth?
Me: 17 May 1978
Caller: Don't have you on the system.
Me: Errr... try my address?
Caller: Address?
Me: 32 Folgate Street, E1 6UJ
Caller: Huh?
Me: F-O-L-G-A-T-E Street, E1 6UJ, E for Echo, 1, 6, U for Uraguay, J for Japan.
Caller: Hold on.... (5 mins later).... We finally found you on the system... How can I help you today?
Me: As I said, I was transferred to get my replacement sim card and modem.
Caller: Let me transfer you to the relevant department...
Me: Huh? I was transferred to the relevant department... you're the relevant department.
Caller: No - let me transfer you.

Transferring - wait 5 minutes

Caller: (Indian accent) Hello, broadband services.
Me: I was transferred to you to get my replacement sim card and modem at a discount
Caller: Name?
Me: Mark Tan- T for Tango, A for Alpha, N for November.
Caller: Date of birth?
Me: 17 May 1978
Caller: Address?
Me: 32 Folgate Street, E1 6UJ
Caller: Hold on.... (5 mins later).... How can I help you today?
Me: I was transferred to get my replacement sim card and modem.
Caller: OK - its £5 for the sim card and £20 for the modem
Me: I was told the sim card would be free and that the modem would be £19.99 with an additional discount..
Caller: No - definitely not, its £25.
Me: Erm - I was just told that over the phone by your colleague.
Caller: This is standard, £20 is already a discount.
Me: Well, check your phone record if you wish...
Caller: No.
Me: Well in that case, cancel the service please.
Caller: Hold on, let me speak to my manager... (5 mins later)... Well, ONLY, and let me stress, ONLY because we believe you, we will waive the £5 sim card cost. The modem is £20.
Me: Huh? (getting weary now) whatever... ok (this stupid Ruth).
Caller: There's a £5 pound delivery charge...
Me: What??!!! (now my patience is wearing thin) Send it via royal mail, it doesn't cost £5.
Caller: OK, its £1.91 then.
Me: (sheesh) OK whatever...
Caller: Let me transfer you....
Me: WHAT???!!!

Transferring... (disconnected)

(Altogether 30 minutes of time wasted this morning)

Moral of the story? 3 mobile sux... simple as that...

Tuesday, 7 July 2009

Green shoots...

Its been a while since I've written and life has slowly but surely been turning around and getting better. Workload has increased significantly over the past few months and YL and I are kept so busy with work that most other things fade into the background.

The weather has also changed for the better, the nice and long sunny days followed by cool evenings often puts a smile on our faces. My sister has also graduated and will become a doctor which is a load of the minds of everyone in the family. Events have took place that has led us in a new direction in our lives (I will explain this later), both YL and I have had fantastic appraisals by our respective bosses, the sterling is strengthening...

so yes... things are certainly getting better.


Oh guess what??!! YL and I went to Take That's concert over the weekend... hahaha.... it was really quite good. The crowd, especially the women, were mostly in the wrong part of their thirties but it was so fun when everyone got into it, clapping and waving etc. And the supporting act Lady Gaga was also quite entertaining as well (but she's really a strange one though). We also went to see Graham Norton's show over the weekend which was very interesting and fun.

Tuesday, 14 April 2009

It just does not let up...

Things have been relentlessly bad for me these few weeks... very tough choices to be made, being misunderstood by friends, and general argumentiveness abound.

But I thank the Lord for his grace, for everything that has happened and mostly for an understanding wife...

Psalms 121: 1-2: I lift up my eyes to the hills— where does my help come from? My help comes from the Lord, the Maker of heaven and earth.

Thursday, 19 March 2009

I'm tired...

Had a really rough week, its still going, is today Wednesday? or Thursday?... geez I don't even know....

[A quick click on the calendar] - its Thursday.... sigh this is one of the worse weeks in London.

Tuesday, 10 February 2009

London covered in snow...

I guess its old news that London was covered in a blanket of snow last week. It was really fun though for us, since we need not take any public transport to work. However, what normally would be a 5 minute walk to work became more like 15 minutes, in part because we were trying to tread carefully cos the snow was slippery, but also because we were so busy admiring the place filled covered with snow and taking photos as we walked to work! It was a blessing that we need not travel cos I heard the horror stories of people taking up to 3 hours to travel to office. It was also a convenient excuse for many people to "work from home" though.

Anyway, last week passed relatively quickly cos no one came to the office on Monday and few came on Tuesday. On Thursday, I had my wisdom tooth extracted and while I would normally be moaning and whingeing about it, it was actually a relatively painless experience. Of course, the fact that I had dental sedation where the dentist injected me with a cocktail of sedatives and codine had no part in the process... heh, who am I kidding. I think the dentist must be thinking, I've never seen someone so scared of needles before. But seriously, anyone who has dentist-phobia should undergo dental sedation for their dental surgeries. I doubt I'd go for one without being sedated.

The weekend was relatively uneventful. We went for our usual Cafe Japan treat on Saturday afternoon. Realised that the master chef has sold the place but after he has passed down his skills to the current chef. I must say that while the food quality took a dip in the last few weeks, it has improved again to a standard almost as high as before. We then went to watch the movie "The Wrestler" in the evening after doing the week's grocery shopping. Next day was Church, dim sum lunch, "Revolutionary Road" movie, then dinner and Settlers of Catan and Adrian and Sharon. A fun but uneventful weekend...

Here are some pics of the snow outside our place..








Wednesday, 28 January 2009

My little lionheart...

Deuteronomy 31:6 "Be strong and of good courage, do not fear nor be afraid of them; for the Lord your God, He is the One who goes with you. He will not leave you nor forsake you."

Last evening YL screamed at a guy who attempted to rob her at gunpoint. Facing adversity, the little lionheart in her stood up to the perpetrator who subsequently fled. Some may call this stupid, some may call it misplaced courage. I think that in that moment, our Lord is with her and she knew it, he was helping her to assess the situation and he gave her the courage to stand up to the robber. I am proud of her. I've been speaking to police detectives, the management company, resident's association, security company etc. about this matter but no matter what I do, no matter how much I can protect her, I know I can't be there all the time. I thank the Lord for being with her even though I could not (I was supposed to walk back with her but I had a seminar in the evening).

Thursday, 22 January 2009

My enemies...

This weekend, I had to face my enemies once again, those horrible and evil contraptions - my ski boots. Once or twice (twice last year) a year, my feet would have to face their enemies for a few days to a week. During this time, they would be bound like bak chang and made to endure below freezing temperatures while I attempt to ski (or snow plough) down the slopes. This weekend was one of those times.

We went to Cervinia (the italian side of the famous Matterhorn) for 5 days. We stayed with in this family run Italian hotel which was fantastic. The food was to die for and the hotel had a really nice chalet feel and charm. No fake smiles or forced small talk, just some good (sometimes gruff) warm Italian frankness. We met and chatted with 2 couples during the trip, one from Sweden and another British, both quite nice and friendly. The Swedish guy was really quite animated and he was telling us about how he visited Singapore in 1974 and 1989 and his experiences in Bugis Street etc. On his excellent recommendation, we visited a mountain restaurant, called Chalet Etoile which served amazing seafood (unbelievable right? seafood on the slopes of Cervinia) - the food was so good that at some point, I actually forgot that I had my enemies on. The ski runs were fantastic, so YL and I had the opportunity to work on our carving.

Anyway, we returned to London yesterday, well fed, well rested and satisfied. I was very glad that I could get to watch British TV again. Watching "X factor" or "Who wants to be a millionaire" in Italian was really testing. All in all the holiday was great, my feet were the only casualties but they're now recovering fine. YL and I are going to a jap restaurant Soseki www.soseki.co.uk tonight to celebrate her belated birthday (it was yesterday) and we're both looking forward to eating something other than Italian for a change.

Next skiing trip will be in March, at Obergurgl in Austria. I heard the food and the atmostphere there is nice but its going to be tough (at least food wise) to beat the Italians.

Friday, 2 January 2009

Here comes 2009!

It is seconds after the clock turned 12 and we're now officially in 2009. We're in Church for the watch night service. Everyone turns to each other and wished each other well for the coming year. What does mummy do? She turns to YL and I and cheekily suggests that our new year resolution should be to provide her with a "sun zhi"! Wah raos!

Tuesday, 30 December 2008

Random 2008 pics

Food I've learnt to cook in 2008!


Pandan cake


Bak Kwa(!)



Cha Siew


Siu Yok

Views from our new home













Wales 08 photos
































See ya 2008...

Christmas has come and gone… sigh! We spent it in the mountain range of Snowdonia, North of Wales in a quaint little cottage which I later realised was about 400 years old (!) and was a grade II listed building (whatever that means) which made me feel like I was staying in somewhere of significance. Anyway, it was really different staying with a family of 5 (parents, Ruth, YL and I) as opposed to just YL and I that I'm so used to. Food seemed to finish up exponentially faster! Haha…

We had our splendid Turkey dinner on Christmas day – this was made magnificently by YL (who I feel has become quite a good cook in the kitchen!), the turkey meat was juicy and moist with a hint of orange and spice flavour. Needless to say, we walloped the whole bird in less than ½ hour. Mum ensured that we did not forget Singaporean fare and so prepared her usual suite of excellent yummies throughout the week, we had bua kuluat, chicken curry, pork chop, dumplings etc. Mahjong was the order for most days, sometimes extending into the wee hours of the morning. When we weren't playing Mahjong, it was cheesy movies, settlers of catan, billards, and just chatting. We were also very blessed with good weather, which is unusual for the time of the year so we made the most of it by roaming the countryside and putting my "fake" 4x4 to good use. Anyway, its all good and we arrived back in London without any hiccups (albeit all slightly heavier) after a week of fun and relaxation. Mum and Dad will be returning to Singapore in the next couple of weeks and Ruth will be going back in the end of the month.

Next up – more holidays have been planned, one ski trip in 3 weeks time followed by another with Adrian and Sharon in the 2nd week of March, a 2 week cruise to Turky, Egypt and Israel in early May, and hopefully (fingers crossed) our dear friends CW and LPs from Singapore will finally come up and meet us in London in March/April. So – an eventful 1st half of next year is planned and I can't wait. 2008 has gone so quickly but it will be etched in our memories as a splendid and eventful year living and working in London, wouldn't give it up for anything. See ya 2008…

Wednesday, 10 December 2008

Christmas is approaching...

So, much has happened since I last wrote, sad events really, especially the Mumbai terrorist attacks and the Bangkok protests. As the news unfolded, I really felt sad and sorry for the victims in Mumbai who lost their lives so innocently and tragically. I just hope that what's happened has brought more people together to treasure their loved ones and not take anything for granted...

Anyway on a different subject, Christmas is approaching (!) and everyone is in a Christmassy mood lately. Mum and dad are both coming over to London and I've booked a cottage in the countryside (together with a traditional fire place and all) so the whole family can all spend a quiet and peaceful Christmas week together, who knows Santa might actually visit (since for the first time in my life he has fireplace access on Christmas eve)... hahaha. YL is excited about roasting a nice turkey for Christmas lunch and mum is all ready to cook up a storm for those 7 days. I've got the monopoly board, mahjong and other board games ready, and ruth is tasked with researching the sights to visit while we're there.... The only thing between now and then is this transaction I'm currently on which is going full steam ahead...

Oh well, 1 step at a time, 1 day at a time, soon it'll be Christmas and the New Year, then I'll have my leave entitlement reset - and it'll be skiing, diving, cruising, etc. all over again! 4 months since the last holiday is 4 months too long :)

Monday, 17 November 2008

Doctor doctor...

Man I hate being ill.

Had the flu today so I went to the doctor, and all he did (besides prodding and poking) was to tell me I would get better. Had a prescription which I'm not supposed to use unless I get worse in the next 72 hrs and thats it.

"You'll get better???" - thats it??? no nothing to alleviate my symptoms? I know I'll get better, but I really feel like crap now so can you either (1) make me better faster or (2) make me feel better while I get better... I had no energy to argue with him so I just grunted and left.

Monday, 3 November 2008

How about "Gordon"?

Last Friday, Yen Ling and I went to the live casting of Gordon Ramsay's latest show "Gordon Ramsay's Cookalong Live" :) http://www.channel4.com/food/on-tv/cookalong-live/ We managed to get tickets through a ballot system and were really looking forward to it. I must say, Ramsay was like a energizer battery, jumping up and down the whole time. But the highlight of the night was when he even spoke to me!! (well, it was speaking not in the sense of like having a conversation but rather, he said to me "Hope you enjoy the show") I was grinning from ear to ear and could only muster a nod with a "thanks!", nothing more... like a stupid starstruck teenager like that...

It was really so interesting watching how he cooked, explained and then served the meals. And when it was advertisement time, all the crew scurried to change the utensils, ingredients etc. James Caan and Peter Jones from 'Dragons Den' were also there... Johnny Vegas was the comedian that accompanied Ramsay while he was cooking. It was really quite a fun night. It was too bad though the energizer Ramsay disappeared too quickly after the show so we didn't manage to get any autographs.

If anyone wants to see the replay, I think its on Channel 4's website. It should be available with "4 on demand", YL and I were standing behind Gordon.

Anyway, apart from the exciting Friday evening, we had a very fun weekend as well, on Sat we had a cook-in with the Songs and Phee and on Sun we went to watch JB's Quantum of Solace and after that took a nice stroll along Canary Wharf after a meal at Slug and Lettuce again with the Songs and Phee...

Tuesday, 28 October 2008

Cha cha moon...

I think we might have found our first "food court" in London! With all the bad news in the financial market at the moment, it's no wonder that more and more people and going to cheap and cheerful no frills restaurants instead of the mouth-watering but wallet-busting types.
This Sunday, we did just that… we went to cheap and cheerful cha cha moon with Adrian, Sharon, Lynette and gang. Cha cha moon is Alan Yau's latest venture; Yau is the guy who opened Wagamama, Busaba, Hakkasan and Yauatcha. Hakkasan is the only (I think) Chinese restaurant in London with a michelin star. Anyway, cha cha moon is the Chinese cuisine equivalent of Wagamama. All food cost £3.50 flat, portions are fairly small but its ok – we just got two portions!! heh heh… The most important thing though is that the food was GOOD. The tyrant and I were so impressed that we went again yesterday and we shared a plate of hokkien mee, cha kway teow, wanton mee and spring onion pancake… And the bill came up to £15! One funny thing that happened though was when the order was taken, I had the misfortune of being "corrected" by the waitress when I asked for Wanton Mian. She (ang mo huh) repeated after one or two tries: oh you want the "One Ton Mee-And", ok… I was thinking to myself, "err… right… but trust me lor, its not pronounced like that", anyway whatever… the Mee-And came and we gobbled it up in minutes. Apart from the food court price, there was also the food court/hawker centre style service, waiting (we had to queue for like 20 minutes) and atmosphere (everyone was taking so loudly, sharing benches and food was prepared in an open concept kitchen). All in all, it was an excellent find… and it looks like we'll be back.

http://eatlikeagirl.com/2008/05/13/cha-cha-moon/ I found this site while googling for cha cha moon...

Apart from cha cha moon, our weekend was also spent eating… heh heh… we went to our favourite Cafe Japan on Saturday afternoon and spent Saturday evening at Sharon's place where we watched X Factor while we had a nice home cooked meal. It was a bit odd though the combination of the food: we had buah kuluat, kong bak pau, grilled peppers with aubergine, cheesecake, scones with clotted cream and cheese… very cha palang right? Quite like us really… chinese origin, but with with a bit of ang mo influence

Friday, 24 October 2008

I want to buy a Blu-ray DVD player...

But my wife says NO!! Hymph!

Credit crunch....


The Tyrant...

Tuesday, 21 October 2008

Fishing "Must Dos"

Back to the topic of fishing... I've been thinking of what I "must do" in terms of fishing recently and here's a list... Non fishos will not understand...

1) Lizard Island, Australia - to catch a grander (more than 1000 pound) black marlin

2) Florida Keys, US - to catch the giant tarpon http://www.tarponsnook.com/Izzo9.1.jpg

3) Lake Nasser, Egypt - to catch the giant nile perch http://www.fishinginternational.com/location/africegypt.htm

4) Lake Ebro, Spain - to catch the giant catfish

5) Madeira, Portugal - to catch a giant blue marlin

6) Gloucester US - to catch a giant bluefin tuna

7) Alaska - to catch a halibut

8) Dun care where - to catch a salmon

9) New Zealand - to catch a broadbill swordfish

10) Cauvery river, India - to catch a mahseer

Thursday, 9 October 2008

I think we've pretty much settled the name..

Last night I thought I'd try to pull a fast one on YL to change her mind and name our son Bartholomew instead....

Here was how to conversation went:

Me: Hey - do you know that Matthew was a tax collector before he became a disciple of Jesus?
YL: (pauses for a moment) Yah but tax collector GOOD what...
(End of topic of conversation)

hmmm.....

Sunday, 5 October 2008

Woo hoo!

I've successfully mastered cooking sui yuk!! Woo hoo!!! This is after a number of not so happening tries... Now that I can cook both chicken rice and sui yuk, if all else fails on the law front, I can always be a chicken rice seller.... woo hoo!!! Little Matthew/Faith/Charity (in future) won't starve for sure...

Here's my resume pictures...
Siu Yuk


Chicken wings
Kidney soup

Sunday, 28 September 2008

Some photos taken over the past 2 weeks...

Just to set the record straight - YL is NOT pregnant... We've been talking about names but thats about it, talk only... We're not that keen on dramatically altering our lifestyle just yet.

Anyway, here are some photos taken over the past 2 weeks.

Our wedding anniversary celebrations along the River Thames. Its quite interesting actually... having lived in London for almost 5 years but getting a different perspective of all the buildings for the first time in my life. It was a fantastic meal, nice jazz band next to us, nice window view... it was a good change to the nice quiet dinners we had before.

2 weekends ago, we went picking our own fruits and vegetables... Credit crunch la... gotta save ££. It went from shopping at M&S/Waitrose to Tesco/Sainsbury then to Asda/Morrisons and finally to have to pick your own produce. If it gets any worse, we would have to plant our own fruits - tsk tsk tsk...